FAQ

Frequently Asked Questions (FAQ)

 

1. 

Where do you ship?

 

We currently ship across Australia! International shipping is coming soon.

 

2. 

How long does shipping take?

 

Orders are processed within 1–3 business days.

Standard delivery across Australia is 5–12 business days, depending on your location.

 

3. 

How much does shipping cost?

 

 

• Orders under AU$75: Flat rate of AU$8.99

• Orders over AU$75: Free shipping!

 

 

4. 

How can I track my order?

 

Once your order is shipped, you’ll receive an email with your tracking number. You can track your package through our tracking link.

 

5. 

Can I change or cancel my order?

 

Orders are processed quickly, but if you need to make a change, please email us at support@homeandhound.net as soon as possible.

 

6. 

What if my order is delayed?

 

If your order hasn’t arrived after 30 days, please reach out to our support team. We’ll help resolve the issue promptly.

 

7. 

What is your return policy?

 

We accept returns and handle disputes in line with our Dispute & Refund Policy. Please contact us within 7 days of delivery if there is an issue with your order.

 

8. 

Do you offer discounts?

 

Yes! Use code FIRST20 to get 15% off selected bestsellers on your first order.

 

9. 

How can I contact you?

 

Reach out anytime at support@homeandhound.net. We usually respond within 24–48 business hours.